Our Guarantee

If for any reason you are not completely happy with any purchase you make, please return it to us within 30 days of receipt, in the original packing material via UPS insured, and we will gladly refund your original purchase price.

Security

Our online shopping cart uses the latest SSL encryption to receive your credit card information. We only use your credit card number to fulfill your order, usually the same day you place the order. It is not stored, so you can shop with confidence and be assured that your information is secure.

Your Privacy

All information gathered by Japan Shoji is kept strictly confidential and will not be distributed to any company or individual EVER. The information will be used only to make sure that your order gets delivered to you in the timliest manner possible.

Shipping Times and Charges

Standard shipping is UPS ground to the Continental USA. All orders are processed immediately upon receipt. Normal shipping time is 3-12 business days for standard UPS and Federal Express ground. Shoji screens are oversize and can take 10 -12 (two weeks) business days in transit. Rarely a product may be backordered. If so you will be contacted with expected shipping and delivery time.

For 2-day, Next Day, or other shipping methods, please include a comment in your order when you check out or contact us and we will let you know the shipping charges.

Returns

Return the product to us within 30 days of receipt, in the original packing material via UPS insured, and we will gladly refund your original purchase price. Send to:

JAPAN SHOJI - Returns
4699 Nautilus Crt, S, #305
Boulder, Co 80301

International Shipping

Haiku Designs can ship products almost anywhere in the world. We ship UPS Air Express, and US Post Office Express, whichever is more economical. We charge exact shipping charges and do not add any extra handling or packing fees. International shipping charges are often significantly more expensive than domestic charges.

Place an order for the products you want over our secure server. We will calculate the most economical shipping charges and notify you by e-mail. If you approve, we will then process your order and ship.

International shipping times range from 3-7 business days for UPS up to 2 weeks and more for US Postal Service.

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